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Personal data management

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COOKIES AND WEBSITE

When you visit our website www.samsara-eternity.net, cookies are sent to your terminal (computer, mobile, tablet, etc.).

This page allows you to better understand how these cookies work and their purpose, and explains which tools allow you to configure them, in accordance with the European directive known as the “Telecoms Package” and the recommendations from the French National Commission for Information Technology and Civil Liberties (CNIL).

What is a cookie?

A cookie is a small text file sent, subject to your acceptance, to the terminal used to consult a website. Cookies enable us to collect information about your website browsing and to offer you bespoke services. They are managed directly through your web browser (Chrome, Explorer / Edge, Firefox, Opera, Safari …).

Types of cookies

STRICTLY NECESSARY COOKIES

These are cookies that are essential to the proper functioning of a website, which are not subject to your prior acceptance to be posted on your terminal. For example, these cookies can be used to maintain your connection to a personal space, or to memorize information from a shopping cart on a merchant site.

The www.samsara-eternity.net site uses a “cookie-agreed” cookie to record your choice regarding the use of cookies on this site.

ANALYSIS COOKIES ISSUED BY THIRD PARTIES

These cookies make it possible to analyse the navigation of Internet users on a website in order to improve the user experience, and do not contain any personal information.

The www.samsara-eternity.net website uses the analysis tools “Google Analytics” and “Hotjar”. You can oppose the use of these cookies, without degrading your experience on our website, by:

FUNCTIONAL COOKIES ISSUED BY THIRD PARTIES

These cookies are not essential for browsing a website, but they do help improve its operation and optimize your user experience. For example, they can be a module that allows you to communicate with customer service via a chat, or share buttons on social networks.

The www.samsara-eternity.net website does not currently use cookies of this type.

How to configure cookies

You can change the settings for cookies in your web browser at any time. You can define global settings for your entire navigation, or specific settings for each website you visit. To configure cookies according to your browser, follow these links:

DO-NOT-TRACK OPTION

The www.samsara-eternity.net website and the third-party services it uses observe the “Do-not- track” type settings that you can make in your browser. If you activate an option of this type, no information about you will be collected when you browse our website.

THIRD PARTY SITES

The www.samsara-eternity.net website may contain links to other websites. The settings made for the use of cookies on the www.samsara-eternity.net site do not apply to these third-party sites: we advise you to read the rules of use of each website you visit.

MORE INFORMATION

Visit the CNIL website.

THE CREMATION AGREEMENT

Collected data

The data collected by Samsara Eternity, a brand owned by Creo-Line sprl, for the purpose of providing the services that are the object of the cremation agreement concluded with the client owner/you are processed within the limits of what is necessary for the proper provision of the said services.

According to the chosen service offer, the use of these data aims at ensuring the proper provision of the service, taking care of your pet’s remains, transporting the remains to the cremation site, organizing the ceremony, managing the return of your pet’s ashes, processing special requests, invoicing…).

Samsara Eternity collects and processes the following categories of data:

  • identification data (surname, name of the owner or contact person, name of the veterinarian),
  • contact data (owner’s postal address, email, telephone, pick up address of the animal’s corpse),
  • data relating to your pet (name, breed, date of death…).

These data are processed by Samsara Eternity’s internal services and its subcontractors (telephone reception on site, customer relations, logistics, IT, accounting…). They are kept during the provision of the service and are then archived.

Data protection

The collected data are stored in computer facilities located in France or in the European Union. Appropriate technical measures adapted to the level of sensitivity and risk are put in place to prevent the loss, deletion, misuse or alteration of these data. The collected data are not likely to be processed outside the European Union and are not transmitted to third parties for commercial solicitation.

Rights of access and correction

In accordance with the provisions in force, you have the right to access, rectify, carry forward, delete your data and to oppose the use thereof. You may exercise this right by sending an e-mail to the following address: info@samsara-eternity.net with the mention “protection of personal data” in the subject line, specifying the purpose of your request and your contact details.

In order to be processed, any request to exercise your rights must be accompanied by a copy of both sides of a proof of identity (national identity card, passport or valid residence permit issued by the French state). A reply will be sent within approximately one month of receipt of your request.

If you are not satisfied with Samsara Eternity’s response to your request concerning your personal data, you may file a written complaint with the Commission Nationale Informatique et Libertés (CNIL).

Death of your animal?

Do not hesitate to contact us

Phone

+32 (0)67 49 32 80